Dear Parents,
Choosing the right school for your child is vitally important. Most parents want a good education for their children but they also want them to be happy and to feel safe and secure.
At St. Michael's Primary School, we believe we can offer all these things. We pride ourselves on the broad, balanced and full education we provide at both Foundation Phase and Key Stage 2.
We believe that education is a partnership between home and School and we pride ourself on our open door policy.
Our intention is that our new website will give you lots of important information and give you an insight into some of the wonderful things that happen in our School.
Warm regards,
Mr Marc Phillips
School Prospectus | |
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Open Door
We place great value on this partnership between the parents and the school. We operate an ‘open door’ policy in St. Michael’s which means parents are always very welcome to come in to talk to members of staff about any queries or concerns they may have. It is vital that you share these with the school; if we don’t know about it, we can’t help.
While it is not always convenient for a class teacher to meet with parents without prior notice e.g. first thing in the morning, if you do want to have a chat about something then a mutually convenient time can soon be arranged.
If parents would like to discuss matters at greater length we ask that you make an appointment with your child’s class teacher, the deputy head teacher or head teacher.
Dealing with a Concern
If parents are unhappy concerning aspects of the curriculum or any other matter regarding the education of their child, they should first speak to the child’s teacher. If they don’t think the matter has been dealt with in a satisfactory manner, parents should discuss the issues informally with the Head teacher who will investigate.
If parents are dissatisfied regarding the outcome of an investigation by the Head teacher, they should contact a Governor who will act as a link between the parents and the school.
If the above steps fail to resolve matters satisfactorily, parents can make an official complaint in writing to the Clerk to the Governors who will arrange for the complaint to be investigated by the Governing Body. The governor with responsibility for complaints is Mr Martin Jones.
Complaints Procedure
We hope that problems or difficulties will be few and far between and that if they do arise, they can be solved by working together. We also hope that if a parent has a complaint about the school curriculum or any other school matter that they do not wish to discuss with their child's class teacher, then they would raise their concern with the Head teacher in the first instance to try to resolve any problems quickly.
If a parent is still unhappy and wishes to make a formal complaint they should follow the County Council Complaints Procedure, which the school has adopted and which is available at the school on request.
Complaints regarding matters other than the curriculum and religious worship (for example, discipline/bullying, special needs provision, admissions, collective worship) do not come within the scope of these arrangements.